Customers commonly use the wrong address on record with their credit card company. Our e-commerce security includes address verification and fraud detection during the authorization of your credit card.
You may discover after talking to your bank that they have specific detail why your transaction was not approved. This protection is in place for cardholders and for businesses to eliminate fraud and unauthorized uses of a person's credit card.
If you are unable to resolve the issue with your bank, we invite you to submit a ticket with us and we can report why the transaction failed on our end.